Customer Help
Our Sales & Support Team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders
All orders received are subject to acceptance by BayCityInd.com and maybe cancelled at any time for any reason.
Minimum Order Quantities
Due to the nature of the business our suppliers require minimum order quantities on items that we are not aware of until time of purchase, we will always notify you prior to proceeding with the order. If the minimum order quantity cannot be accepted we will refund you promptly.
Prices
Prices listed do not include freight, handling, taxes and/or duties and in very rare instances prices may be subject to change after order. You’ll be notified via email and new charges are put on hold pending your approval.
Sales Tax
Customer is responsible for the payment of all applicable state and local taxes, to submit a valid sales tax exemption certificate you must have a registered account.
Payment
BayCityInd.com accepts Visa, MasterCard, Discover and American Express. All payments must be made in US dollars. Payments may also be accepted by PayPal.
Credit cards are NOT charged when the order is acknowledged. Credit cards are charged upon confirmation of order, not upon shipment (usually 24 to 48 hours after acknowledgement of order).
PayPal payments are charged upon acknowledgement of order.
If legal action is brought to enforce a debt, the Buyer agrees to pay such attorney’s fees as may be incurred.
Cancellation
All order cancellations must be approved by BayCityInd.com and may be subject to a restocking fee and other charges.
Promotional Items
Promotional items are limited to one item per purchase. Promotional items are subjected to availability and may be cancelled at any time for any reason.
Free Shipping Promotion
Our Free Shipping promotion is subject to end at any time and we reserve the right to disallow free shipping to both Alaska and Hawaii. Shipping method for free shipping promotion is subjected to change without notice, depending on the shipping warehouse availability.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
BAY CITY INDUSTRIAL SUPPLY is NOT Affiliated with Thompson Industrial Supply, please call 714.632.8895 for more information.
And any of its registered DBA’s Hereinafter referred to as “the Company”
If you need to swap an item
Returns and Exchanges
Standard terms cash upon delivery or, Net 30 days with a valid credit card on file. Invoices not paid by 45 days after date of invoice will automatically be charged against credit card on file. Amounts past due are subject to a service charge of 15% per annum or the current prime rate per annum, whichever is greater. If the Company in its judgment at any time deems that, by reason of the financial condition of the Buyer or otherwise, the continuance of production or shipment on the terms specified therein is not justified, the Company may require full or partial payment in advance. Certain orders may, in the judgment of the Company because of their nature or delivery involved, require progress payments. Pro rata payments shall become due as shipments are made. The Company’s failure to exercise any right accruing from any default of the Buyer shall not impair any rights in case of subsequent default by the Buyer. If legal action is brought to enforce this debt, the Buyer agrees to pay such attorney’s fees as may be incurred.
DELIVERY
Shipping dates given by the Company are approximate and are based on prompt receipt of all necessary information regarding the order. The Company will use its best efforts to meet the scheduled date shown, but does not guarantee to do so. Failure to make shipments as scheduled does not constitute a cause for cancellation and /or for damages of any character, in the event of any delay requested by the Buyer or any delay caused by lack of shipping instructions, the Company will store all items ordered at the Buyer’s risk and expense, and will invoice the Buyer for the full contract price of the merchandise on or after the date on which the dame is ready for delivery. The Company is not responsible for any loss, damage or delay that may occur after merchandise has been accepted for shipment by the Motor Carrier company used (example: UPS, FedEx, DHL or any other Common Carrier). Any such claim should be made to the carrier in accordance with Section 2 of the Uniform Bill of Lading.
CANCELLATION
All undelivered parts of any order may be cancelled by the Buyer at any times but only with the written approval of an authorized representative of the Company in Los Angeles. If the Buyer fails to make payments to the Company in accordance with the terms hereof, the Company may at its option cancel all undelivered parts of any order by the written notice to the Buyer. In the event of any cancellation of this order by either party, the Buyer shall pay to the Company the reasonable costs and expenses (including engineering expenses, restocking fees, shipping costs and all commitments to its suppliers and subcontractors) incurred by the Company prior to receipt of notice of cancellation plus the Company’s usual rate of profit for similar work.
RETURNS
No merchandise is to be returned without written authorization by the Company. The buyer may be subject to a restocking charge plus return transportation based on the company’s return policy. Any return for credit allows only for the withholding of payment for the product(s) returned and does not allow the withholding of payment for any other merchandise or product purchased.
WARRANTY CLAIMS & CREDIT
All warranty claims are subject to the manufacturer’s policy, a warranty claim is not a guarantee of credit or refund.
CONDITIONS OF SALE
CONTRACT
The provisions herein set forth, plus all drawings, specifications, descriptions and other documents constitute the entire contracts between the Company and the Buyer and supersede all prior quotations, purchase orders, correspondence and other communications, whether written or oral, between the Company and the Buyer. No provisions of the Company’s Conditions of Sale shall be subject to change except by the written authorization of a properly authorized representative of the Company in Anaheim, California. The failure of the Company to object to any provisions in the conflict herewith, whether contained on the Buyer’s purchase order or otherwise shall not be construed as a waiver of the provisions hereof nor as acceptance thereof. This contract shall be governed by and construed according to the laws of the State of California. Should any term or provision contained in these conditions contravene or be invalid under applicable law, the contract of which these conditions form a part shall not fail by reason thereof but shall be construed in the same manner as if such term of provision had not appeared.
SECURITY INTEREST
Customer Hereby grants to Bay City Industrial Supply and all of its registered DBA’s a first priority purchase money security interest and or chattel mortgage in the products it has purchased and any accounts receivable or cash from the resale thereof until full payment is made to Bay City Industrial Supply or its DBA named on related invoice. Customer agrees to permit and authorizes Bay City Industrial Supply to file, any financing statements or other appropriate documents with its governmental authorities to perfect the validity, priority, and enforceability of Bay City Industrial Supply’s lien or security interest.
WARRANTY & LIMITAION OF LIABILITY
All merchandise is sold subject to the mutual agreement that it is warranted by the Company to be free from defects of material and workmanship but the Company shall not be liable for special, indirect or consequential damages of any kind under contract or otherwise. The Company’s liability shall be limited exclusively to replacing or repairing without charge on its premises or elsewhere at its discretion any material or workmanship defects which become apparent within one year from the date on which the merchandise was shipped, and the Company shall have no liability from damages of any kind arising from the installation and /or use of the merchandise by anyone. The Buyer by the acceptance of the merchandise will assume all liability for any damages which may result from its use or misuse by the Buyer, its employees or by others. The warranties of the Company do not cover, and the Company makes no warranty with respect to any defect, failure, deficiency, or error which is:
- Not reported to the Company within the applicable warranty period; or
- Due to misapplication, modification, disassembly, abuse, improper installation by others, abnormal, conditions of temperature, dirt or corrosive matter; or
- Due to operation, either intentional or otherwise, rated capacities or in an otherwise improper manner.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPAIRED, INCLUDING THE IMPLIED WARRATIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE